Why has my order been cancelled?

Unfortunately the item(s) you have ordered are no longer available. We have issued you a full  refund and you should receive your funds within 7 working days.

Can I cancel or edit my order?

We have an extremely limited time frame to cancel/edit your order. If you would like to change your  order please call us at 02072470089 within 3 hours of you placing your order. If you have placed  your order on the weekend then please call on Monday. Our Customer Service Line is open from  10am-4pm Monday-Friday.

I have received an email stating that my order has been flagged as fraudulent.

This email is legitimate, please respond at your earliest convenience or your order will be cancelled.

I have received an email stating that my payment is pending.

We cannot ship your order out until your payment is complete. 

An item was missing from my order.

We are sorry to hear about your poor experience with this order. Please email us at info@as-cardi.com with a photo of the invoice you received in the parcel, your order number and the  product name of the item you did not receive so we can assist you

I have not received my order confirmation.

Please check your spam folder. If you cannot see the order confirmation then please email us at info@as-cardi.com with your name, the date the order was placed and the transaction amount  so we can assist you.

My discount code is not working

If your code is unique to you, please make sure that you checkout with the email address that the  discount code is registered to. 

Please note that discount codes cannot be used with sale items and only one discount code can  be applied per order.


Where is my order?
Do you ship overseas?
How much will I be charged for shipping?
How long will my order take to arrive?
What shipping carriers do you use?
Will I be charged at customs?
Can I track my order?
What payment methods do you accept?


How do I return my order?
How long do I have to return a product?
Have you received my return?